Total Quality Management

Total Quality Management
An approach to managing people and business processes that emphasizes the importance of customer satisfaction and sees continuous improvement as the means to achieve this. For example, manufacturing companies can save money by continuously improving the quality of their products as there will be less scrap and fewer returns from customers. TQM programs usually entail improved workplace training, a degree of employee empowerment, and a redesign of work processes.
See also: kaizen costing

Accounting dictionary. 2014.

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  • Total Quality Management — (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and… …   Wikipedia

  • Total-Quality-Management — (TQM), bisweilen auch umfassendes Qualitätsmanagement, bezeichnet die durchgängige, fortwährende und alle Bereiche einer Organisation (Unternehmen, Institution, etc.) erfassende, aufzeichnende, sichtende, organisierende und kontrollierende… …   Deutsch Wikipedia

  • total quality management — ➔ management * * * total quality management UK US noun [U] (ABBREVIATION TQM) MANAGEMENT, PRODUCTION ► the involvement of all of a company s managers and employees in making sure that its products and services are all of a high standard and… …   Financial and business terms

  • total quality management — noun A system of management that aims at continuously improving the quality of goods and services while reducing costs (abbrev TQM) • • • Main Entry: ↑total * * * ˌtotal ˌquality ˈmanagement 8 [total quality management] noun …   Useful english dictionary

  • Total Quality Management —   [ təʊtl kwɔlɪtɪ mænɪdʒmənt, englisch], Abkürzung TQM, Qualitätsmanagement …   Universal-Lexikon

  • Total Quality Management — Qualité totale Pour les articles homonymes, voir qualité. La qualité totale (Total Quality Management, TQM en anglais) est une démarche de gestion de la qualité dont l objectif est l obtention d une très large mobilisation et implication de toute …   Wikipédia en Français

  • Total Quality Management — Всеобщее управление качеством (англ. Total Quality Management, TQM)  общеорганизационный метод непрерывного повышения качества всех организационных процессов. Содержание 1 История 2 Что такое Всеобщее управление качеством 3 …   Википедия

  • total quality management — N UNCOUNT Total quality management is a set of management principles aimed at improving performance throughout a company, especially by involving employees in decision making. The abbreviation TQM is also used. [BUSINESS] He is a firm believer in …   English dictionary

  • total quality management — (TQM)  Continuous improvement.  ► “While implementing total quality management (TQM) procedures, many companies have focused so much on management, that the quality of their products has suffered.” (Journal of General Management, Autumn 1995, p.… …   American business jargon

  • total quality management — TQM A *management philosophy that stresses the responsibilities of all employees in an organization in contributing to the achievement of the organization’s objectives. Total quality management exhibits some or all of the following… …   Auditor's dictionary

  • Total Quality Management — Zu diesem Stichwort gibt es keinen Artikel. Möglicherweise ist „Total Quality Management“ gemeint. Kategorie: Wikipedia:Falschschreibung …   Deutsch Wikipedia

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